Frequently Asked Questions

Everything you need to know about shopping with Pet Doors

How do I determine the right size for my pet's apparel?

We provide a detailed size chart on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure a comfortable fit. If your pet is between sizes, we suggest choosing the larger size for maximum mobility.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International shipping can take between 7-14 business days depending on the destination and customs processing.

Are the materials used safe and comfortable for pets?

Absolutely. At Pet Doors, we prioritize high-quality, breathable fabrics like organic cotton and hypoallergenic synthetics to ensure your pet stays stylish without any skin irritation.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your stylish delivery in real-time.

Do you offer seasonal collections?

We release four major collections a year—Spring, Summer, Autumn, and Winter—alongside limited edition holiday drops to keep your pet's wardrobe up to date with the latest trends.